What items can I return?
- Within 30 days of receipt of your shipment
- Must be in original condition
- Unwashed and unworn
- In the original packaging with swing tags attached
How do I return?
- Email firstname.lastname@example.org to request a returns form
- Fill out the returns form
- Place goods into a secure courier bag
- Make sure our returns address is on the outside of the bag; ETNZ Shop - Returns, 474-476 New North Road, Kingsland Auckland 1021, New Zealand
- Go to your local post office, buy postage to the above address. We strongly recommend using a tracked service and holding on to the receipt until the goods have been signed for as ETNZ Shop is not liable for any lost parcels.
How soon will I get my refund?
- Once your order is received and inspected the returns team will process this through our system and any credits will normally take 1-3 working days.
- Replacements will be processed through the system and where possible will be dispatched on the same day.
What items are non-refundable?
- Any free gift or promotional item