Returns Policy
What items can I return?
- Within 30 days of receipt of your shipment
- Must be in original condition
- Unwashed and unworn
- In the original packaging with swing tags attached
How do I return?
- Complete the Returns form that is on the back of your order. If you do not have this, please email customerservice@emiratesteamnzshop.com
- Place goods into a secure courier bag
- Make sure our returns address is on the outside of the bag; ETNZ Shop - Returns, Viaduct Events Centre, 161 Halsey Street, Auckland 1141, New Zealand
- Go to your local post office, buy postage to the above address. We strongly recommend using a tracked service and holding on to the receipt until the goods have been signed for as ETNZ Shop is not liable for any lost parcels.
How soon will I get my refund?
- Once your order is received and inspected the returns team will process this through our system and any credits will normally take 1-3 working days.
- Replacements will be processed through the system and where possible will be dispatched on the same day.
What items are non-refundable?
- Any free gift or promotional item