Returns Policy

What items can I return?

  • Within 30 days of receipt of your shipment
  • Must be in original condition
  • Unwashed and unworn
  • In the original packaging with swing tags attached

How do I return?

  • Email to request a returns form
  • Fill out the returns form
  • Place goods into a secure courier bag
  • Make sure our returns address is on the outside of the bag; ETNZ Shop - Returns, 474-476 New North Road, Kingsland Auckland 1021, New Zealand
  • Go to your local post office, buy postage to the above address. We strongly recommend using a tracked service and holding on to the receipt until the goods have been signed for as ETNZ Shop is not liable for any lost parcels.

How soon will I get my refund?

  • Once your order is received and inspected the returns team will process this through our system and any credits will normally take 1-3 working days.
  • Replacements will be processed through the system and where possible will be dispatched on the same day.

What items are non-refundable?

  • Any free gift or promotional item

Subscribe to our Newsletter

Sign up successful!